Need some help? Check out our Frequently Asked Questions. Still not see what you're looking for, send us an email at firstname.lastname@example.org
Do I have to purchase tickets in advance?
Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.
How much does a ticket cost?
For public tours, ticket prices start at US$59.00 per adult and US$39.00 per child (aged 5-14). For private tours, the cost of all of our tours depends on your group's proposed budget and size, which can range between US$45.00-US$250.00 per person.
Can I get a refund or reschedule my ticket?
All tickets are non-refundable. Consider it like buying a concert ticket – that seat is reserved for you and we will be unable to resell it. As a small business with only 8 tickets per tour, it’s important that you purchase tickets when you’re sure you can go. If you can’t make it to the tour you purchased, the tickets are transferrable. Post the tickets on Facebook or Craigslist or ask a friend or colleague if they want to purchase your tickets.Tours can be rescheduled with 2 weeks advance notice for parties of 4 or less by emailing email@example.com. Please arrive on time as tours depart promptly.
Is gratuity included?
It is not a common practice is Malaysia for tipping. However, if you do think that our tour guides deserve recognition for a job well done, you can do so privately.
If a tour is sold out, can I get on the waiting list?
Yes, please contact us.
Is this tour appropriate for children?
The tour content is not geared toward children, though many older children may definitely enjoy trying new foods and learning about them! Babies and toddlers are allowed on our Food Tours, but please give us a heads up by leaving a note in the comments section of the booking process, so we can be sure to accommodate for a stroller.
What happens if it rains?
Our tours are held rain or shine regardless of weather conditions. We guarantee you won’t melt as quickly as chocolate in the mouth. Feel free to bring your personal umbrellas and caps. We will provide umbrellas if necessary for rainy seasons.
How strenuous is the walk?
Most reasonably active people should be able to handle our walks. Our walks are relatively flat and takes less than 5 minutes from the vehicle to the point of destination.
How long does the tour last?
All tours are approximately 3-4 hours, though occasionally we spend more time in the shops and the tours may run 15-20 minutes longer. If you must leave early, feel free to do so after telling your guide.
Are there any opportunities to sit?
Yes, there is time to sit and eat though there might be some food which require savouring along the streets.
Are there bathroom breaks?
Yes, bathroom breaks are available throughout the tour though it is recommended to use the restroom facilities before the tour begins.
What should I bring with me?
We suggest wearing light, comfortable clothing and shoes for easy movement.
Does the tour end at the same place where we began?
The tours end within Georgetown. Your tour guide will be happy to assist with directions at the end of the tour.
Can I take public transportation?
We definitely encourage using public transportation. There are other modes of transportation such as Uber and Taxis.
Are cameras allowed?
We love it when tour guests take pictures and send them to us, or post on our Facebook Page.
Are there any age restrictions?
Children are definitely allowed on the tours though please keep in mind that the tour content is not geared toward young children. Customers who purchase tours including alcohol must be 21 or older and provide proof of identification.
Are pets allowed on the tour?
Pets are not allowed.
Are the tours appropriate for locals?
Yes, our tours are suitable for anybody who want to have a good time with food and culture. In fact, the tours are geared toward locals since we hope to introduce you to hidden gems in your own backyard, while meeting new people. Locals have a great time on our tours and often attend when family is in town or when celebrating a special occasion.
How much food is included?
Our Food Tours provide a good amount of tasting and is considered a full meal for an average eater. Do bear in mind though that our tours focus on quality not quantity and the full experience. Also, the food you eat is spread out over the few hours. Imagine going for an incredible taste experience. You are happy and contented but not overly stuffed.
Should I eat beforehand?
Preferably not unless due to special reasons such as a need for taking food before medication etc.
Are you able to accommodate dietary restrictions and allergies?
Please indicate your dietary restrictions when you purchase your tickets. We will try our best to make substitutions whenever possible, though not guaranteed.
Are there vegetarian options?
No. We do not cater for vegetarians at this point in time.
How do I book a private and customized tour?
Please send us your contact information, and desired date and time using this contact form and we will get back to you. You too can email us at firstname.lastname@example.org or call +604 226 0853